Terms of Use

Terms of Use

Acceptance Of Terms Of Use

Please read these Terms of Use carefully.These Terms of Use (“Terms”) are the terms which apply when you use and access of the website www.smartpouches.com (“website”), “we” means Flexipack Ltd (trading as smartpouches.com), including subsidiaries and affiliates (and “us” and “our” will be construed accordingly); and “you” means you, the user of the website (and “your” will be construed accordingly).

In return for allowing you use and access to this website, we require you to accept all of the terms of use contained in this agreement and our Privacy Policy & Cookies Policy. If you are not prepared to agree to these terms then you must immediately leave this website and you may not use and access our services or our site’s facilities.

We may at any time revise these terms and conditions by updating the Terms. You agree to be bound by subsequent revisions and agree to review the Terms periodically for changes to the terms and conditions. The most up to date version of the Terms will always be available for your review under the “Terms of Use” link that appears at the bottom of the Websites.

Use Of The Website

You agree to use this Website in a responsible manner that is in full compliance with these Terms of Use and with your local laws and regulations, including export and import regulations. You accept that you are responsible for all communications sent by you to or via this website, and you agree that you will use this website for your own personal, proper and lawful purposes only. No other download, retention, use, publication, or distribution of any portion of the Content is authorized or permitted. All information and details, including enquiry details provided by you to us are true, accurate and up to date in all respects and at all times.

You will not carry out or procure any act or omission which would: (1) damage, delay, interrupt or impair the use of this website or its software; (2) cause any illegal, offensive, obscene or defamatory material to be placed on, transmitted via or associated with this website; (3) be in breach of any copyright, trade mark, privacy, confidence, or any other third party right; (4) cause any inconvenience to Flexipack, including subsidiaries and affiliates.

We reserve the right to restrict the services where this is required for maintenance work. For technical reasons in particular, it may sometimes not be possible to make full use of the services. We also reserve the right to suspend, restrict or terminate your access and remove any material of posting you make on this Website at any time without notice if, in our opinion, such activities and/or material does not comply in our acceptable use policy.

Description And Product Informations

Every effort has been made to ensure that all details and descriptions of products appearing on the Website are correct at the time when the relevant information was entered onto the system, neither this Website nor subsidiaries and affiliates or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website and shall not be bound in any manner by any information contained on the website.

We reserve the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.

External Links

We provide links to other sites and resources provided by third parties for your convenience. We have no control over the contents of those sites or resources, and accept no responsibility, approval or warranty for them or for any loss or damage that may arise from your use of them. When visiting external links you must refer to that external websites terms and conditions of use. When you click on a link you will leave this website.

Copyright And Other Intellectual Property Rights

The trade marks, names, logos and service marks displayed on this website are registered and unregistered trade marks of the Website, suppliers, manufacturers and partners of the owner. Nothing contained on this website should be construed as granting any licence or right to use any trade mark and other intellectual property rights without the prior written permission of the Website Owner.

All content, logos, designs and icons are the property of Flexipack Ltd or its affiliates or licensors. The materials provided in this website, including graphic images, buttons and text, may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way, without the prior written permission, except that you may download, display, or print one copy of the materials on a single computer solely for shopping resource. Modification of the materials or use of the materials for any other purpose is a violation of Website, suppliers, manufacturers and partners of the owner’s copyright and other intellectual property rights.


You agree that you shall indemnify and defend Flexipack and all parties from whom Flexipack has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products that was not part of the standard Site Content.

Disclaimer Of Warranties

Flexipack makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website or the information, content, materials, products, images contained on the website, your or your company’s personal information or material and information transmitted over our system. Please note that we cannot be responsible for: Spelling, punctuation or grammatical errors made by the customer, inferior quality or low-resolution of uploaded images, design errors introduced by the customer in the document creation process, errors including choice of finish, quantity or product type, and damage to the products arising after delivery to the customer.

Please preview your designs carefully and correct any mistakes prior to placing your order. Flexipack does not proof documents created by its customers prior to processing.

Limitation Of Liability

Nothing in this Agreement shall limit or exclude our liability for fraudulent misrepresentation, or for death or personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system, resulting from our negligence or the negligence of our directors, shareholders, employee, suppliers and associated persons.

However, we will not be liable for any loss of revenue, loss of profit, loss of contract, loss of business or any anticipated savings, loss of goodwill or reputation, or any special, indirect or consequential damages (however arising, including negligence) arising out of or in connection with the use or performance of the website or of failure to provide products or services that you order from Flexipack or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. We also have no liability of any sort (including for negligence) for the acts or omissions of other providers.

Website Feedback

Any comments, suggestions, proposals or other feedback (collectively “Feedback Information”) provided to Flexipack in connection with the operation or content of this Site shall be provided by the submitter and received by Flexipack on a non-confidential basis. All such comments, suggestions, and other information shall become the exclusive property of Flexipack. By submitting any such information to Flexipack, you agree that you are transferring and assigning, at no charge, all of your right, title and interest in the information, including all copyrights and other intellectual property rights. You agree that Flexipack shall be free to use such information on an unrestricted basis.

Privacy Policy

Please read our Privacy Policy

Cookies Policy

Please read our Cookie Policy.


This agreement sets out the entire understanding and agreement between us. If you are not satisfied with the level of service you receive, please do let us know by contacting us as below. No person who is not a party to this agreement has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This does not affect any right or remedy generally available to such a third party in law or otherwise.

Governing Law

These terms of use, contracts for the purchase of products made via our website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with English law and you agree that the English courts will have exclusive jurisdiction for any dispute under this agreement.


Please let us know if you have any questions or complaints regarding the Website. You can send an e-mail to info@pouchesdirect.com or contact Smart Pouches, FlexiPACK Ltd, Eagle Tower, Montpellier Drive, Cheltenham GL50 1TA.

Company Information

Flexipack Ltd Trading as ‘smartpouches.com’
Registered Office: Eagle Tower, Montpellier Drive, Cheltenham GL50 1TA
Registered in England. Company registration number: 9372625
VAT No: GB213870912